The Questions We Get Most, First
The FAQ page exists so you don't have to guess how things work on our end. Most questions land in the same few places: what it takes to open an account, how a wallet deposit actually moves from your phone to your account wallet, and how a withdrawal gets verified before it leaves. That last step is where we're strict. When you
request a payout, we run a wallet verification check against the name and number you used to deposit, so the money goes back to the same place. That check is the reason some payouts take a little longer than others, and it's the same rule whether you came in through bKash, Nagad or Rocket. If something goes wrong mid-request, the fastest fix
is usually to message our support team with your account or transaction ID. We handle these directly, and we keep the answers in one place so you can find them again when you need them.
- bKash
- Nagad
- Rocket